The Early Years: Making the Most out of Campaign Events

My boss (Chris Faulkner) isn’t always a chatty person in the office. But this week, I got the pleasure of listening to him talk for 15 full minutes on his latest podcast, “The Early Years: Making the Most out of Campaign Events”. By listening to it, I learned more in 15 minutes than I did in an entire semester’s worth of “Elections 2008”. Then again, I didn’t expect to learn much when I realized my professor was incapable of moving past his slides plastered with Sarah Palin photographs. Sick old man.

But seriously – take a few minutes out of your day and listen in.

Chris offers a step-by-step way to improve the “usual” campaign event strategy. He talks about the importance of what can be taken away from an event. Sure, coming in and firing up the crowd is important, he says, but that fire will cool off soon after the event ends. To be successful, a candidate must have a system in place at the event to churn up support afterward. Nothing butta’ than that. (Laugh.) To do that, utilizing volunteers effectively is necessary.

Campaigns shouldn’t just blindly herd a group of volunteers. Rather, assigning specific responsibilities will produce better results, he says. For example, Chris talks about creating a “bumper sticker team” (not to be confused with Bloomington liberals). The team will be at events, armed with campaign bumper stickers, Windex, and paper towels. As people exit (and when enthusiasm is high), the volunteers can ask the drivers if they’d be okay with having a bumper sticker on the back of their vehicles. This way, the bumper stickers actually end up on cars and not small children’s t-shirts. And, as we all know, car travel is much faster (and therefore effective) than kid travel. Unless your child is a Transformer.

The bumper sticker team is just one of Chris’s suggestions. Listen to the rest of the podcast to learn how to gain contact information from prospective voters and volunteers and how to engage event attendees with some simple photography.

To hear more of Chris’s suggestions, you can download his podcast on iTunes (search for Chris Faulkner) or by going to AmericanMajority.org.

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Cubs' PR is Pretty Ridiculous

When you’re in baseball, you can get away with saying a lot more than the average person.

Last month, Chicago Cubs manager Lou Piniella singlehandedly demonstrated the need for better PR management in the sporting industry.

Rather than trying to accurately convey the idiotic statements by Lou, I’ll let his “words of wisdom” do the job:

(6/27) "Look, I'm 66 years old. I feel like 68." (Lou is actually 65.)

(6/26) "Look, I have smoked dope one time in my life. And it didn't do a damn thing for me, and I never tried it again. I'm fortunate because of that. A lot of people do. You can even buy it in California from a pharmacy.”

(6/17) "What do I need to show fire for? I'm not a dragon."

(6/17) “I wouldn’t know a steroid from a reefer.”

I’m all for letting the old man speak for himself. It’s important to show fans an honest image of their team’s head honcho. But someone needs to lay down some ground rules before Piniella admits that he has no idea what he’s doing (because, as the Cubs’ record shows, he doesn’t.)

As he should be, Lou continually tries to take the fall for his team’s mistakes off the field. Geovany Soto admitted to using marijuana, so Lou admits it, too. Sammy Sosa gets outed for steroid usage (duh?), and Lou tries to cover it up with his own lack of street smarts.

But apparently no one’s told the longtime manager that his team is terrible, and that he needs to be taking some of the blame for their pathetic performance on the field. Rarely does Lou admit he did something wrong (which I guess is difficult to do, considering he doesn’t actually do ANYTHING).

Lou’s own pride is part of the problem. But the Cubs’ public relations staff needs to remind Lou that his first priority is what happens on the field. And also that the term “reefer” went out a long time ago. Until that happens, Lou will continue to serve as an example for the entire sporting industry (or, arguably, the world) of what not to say to the media. Let his words be a reminder of the importance of good public relations management for all industries.

For more examples of bad PR, check out Carrie Muskat’s articles on cubs.com. Instead of answering fan’s questions directly, she makes jokes and tells riddles. It’s good stuff.

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Sidewalk Campaigns

“9/11 was a HOAX.”

“Barack Obama kills babies.”

“McCain SUCKS!”

These are just a few of the messages I subconsciously noticed last fall as I walked the sidewalks of Indiana University. Our student body, like many across the country, has a fascination with “chalking”. This rather childish marketing technique involves hoarding together as many students as you can, bribing them with Chipotle, and herding them around campus to spread their message via sidewalk chalk.

Political groups especially seem to love the chalking experience. IU’s College Democrats organization even includes chalking in the description of their public relations efforts. The hippies are apparently so confident in Obama’s socialist health care plan that they’re willing to jump the gun on back arthritis. Sadly, my accidental water bottle spill over one pink-and-yellow “HOPE” chalking didn’t seem to have an impact on the Dem’s work; Obama is almost bigger than Bobby Knight down there.

One must wonder whether the chalking technique is an effective one. Unless you’re Barack himself and walk with your nose in the air, at least some of the messages naturally seep into the brain. Whether that’s a good thing or not, I don’t know. I wonder how many easily-influenced (and perhaps stupid) students started questioning the events of 9/11 after walking to class.

Chalking is cheap, easy, and could be fun (after a bar crawl, maybe). But when everyone’s doing it, the clutter becomes a problem. At times last year, our sidewalks were literally packed with pastel-colored slogans and meeting times. It was a little like the internet, without a bookmarking system in place. Scary.

Let’s hope this type of communication stays on campuses. Twitter seems to serve as a better outlet for people to share ideas or market products. Plus, if chalking ever did get hot, it wouldn’t rain enough to keep overzealous Kool-aid drinkers off the streets.

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Facebook Trumps Unemployment

After witnessing my 51-year-old father curse out Facebook when it failed to find all of his old girlfriends, I doubt the social media fascination will ever fully extend to all generations. However, Facebook is tremendously useful for a lot of things when you’re young.

Rather than dealing with the awful business of conversation, Facebook stalking allows you to follow every second of your friends’ lives. When you’re in need of an insult, memorizing and reciting (mockingly) another’s profile quotes in front of a large group of people seems to do the trick. And, most importantly, keeping up on sorority gossip is made simple with the provided message function (which comes without a spell check function – perfect for maintaining the ultrahigh Greek ego.)

But one 23-year-old managed to tap into a new (and actually useful) way to use the social media outlet. Yonnick Hammond, used Facebook to trump unemployment and land a job in politics. He made a Facebook ad, which was shown alongside profile pages on the site.

“When I had thought of the ad, I was over three months into unemployment,” says the former RNC staffer and legislative assistant to Rep. Henry Brown Jr. (R-S.C.). “When I applied for jobs, my resume and portfolio would get buried under literally hundreds of other resumes.

Hammond knew he had to do something creative to make himself stand out from the young and eager masses waiting in line for jobs on the Hill. After learning how to create effective online ads through a friend’s consulting shop, Yonnick put his skills to the test.

“I figured if I can receive ads urging me to ‘meet hot young singles’ in my area, I can use an ad to sell myself to employers.”

Yonnick says he was overwhelmed by the reaction to the ad. By looking at Facebook reports, he learned that 166 people clicked on the ad within four days of its creation. Others messaged him through Facebook with encouragement or praise for his innovative use of technology.

“I found that both younger and older people were very receptive,” he says.
However, Yonnick targeted the ad for people in their mid-to-late twenties. He said he felt that audience would be most likely to hire him because they’ve already established themselves professionally. The pin-pointing was obviously successful; Yonnick is now working for the Republican Party of Virginia as their Absentee Ballot Director.

Despite his struggles, Yonnick doesn’t believe young Republicans looking for work should stay away from DC. However, he does think recent college grads should be prepared to take a different route to their preferred job.

“The best advice I can tell anyone who is trying to find a job is to roll up your sleeves and be willing to work, even if it’s not your ideal job.”

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Keep it simple, stupid.

Super Bowl commercials have become increasingly lame over the last few years. This year’s game featured only one commercial I found worth my time.

The entire second I dedicated to the Miller High Life commercial was the best second of the entire night (I hate the Steelers).

I had heard about the ad on the radio, and stayed glued to my screen to make sure I didn’t miss it. Sure enough, the trademark Miller High Life guy (Windell Middlebrooks) eventually popped up on the screen, and yelled, “High Life!” The ad really was just one second. If I had blinked, I may have missed it. But the uniqueness of the advertisement and the simplicity of it stuck with me long after I had finished trash-talking Big Ben.

If you pay attention to the advertisements and marketing pieces you notice, you’ll find a common trend: simplicity sells. Making eye-catching promotions requires attention to the eye’s capabilities. Long, drawn-out commercials often get muted. Visually complex billboards get blurred out or overlooked. And wordy writing gets ignored. (I could go off on a rant about exclamation points and the uselessness of them, but I’ll save that for another day.)

Does this mean all TV commercials should be reduced to a mere second in length? Probably not. But it does mean the marketing community needs to refrain from overcomplicating messages.

This is especially true in the direct mail business. Most people will assume your mail piece is just another piece of junk mail. A simple message that’s easy to find will help your readers pay attention. A mail piece that’s visually cluttered will tend to be automatically avoided. No one has time to search for the message. Take a look at Faulkner Strategies’ portfolio to see some examples of visually simple yet effective mail.


Here’s some examples of visually-simplified marketing that works – and visually-complicated marketing that doesn’t:

Bad: 2009 Toyota Prius commercial: This ad reflects what I picture when I listen to my mother reminisce about her experiences in the 60’s (mixed with some Across the Universe clips.) There’s way too much going on visually to focus on the car. However, the childlike unrealism of this ad helps explain why all Priuses are plastered with Obama bumper stickers.

Good: Google.com. Compared to Yahoo.com, it’s much more visually clean. Don’t let your 3rd grade art teacher’s lessons confuse you: white space is necessary. The simplicity of this search engine giant makes it more mobile accessible, too.

Awesome: The fact that The Office is my favorite show doesn’t bias my positive critique of its marketing. The very essence of the show is simplicity: there’s no absurd settings (except maybe Dwight’s beet farm), the plots are rather ordinary, and the characters themselves are, well, simple-minded.

NBC has capitalized on this simplicity with an equally simple marketing scheme. The TV commercials are full of short sound bites. The fan gear is usually black-and-white. And the photos used to promote the show are almost as plain as Pam’s wardrobe. But it all works.


Don’t let visual possibilities overwhelm your marketing message. Yes, Photoshop does allow you to tie-dye every aspect of a print design in a different shade of blue. No, you should not do this (unless you’re attempting to bring back Eiffel 65’s 1998 hit, “I’m Blue”. If so, carry on. That song still rocks.)

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Multisensory marketing: cool or creepy?

Despite the oodles of creativity marketers try to force out of their brains, advertising has a common trend. Around 80% of brand advertising is done through visual or audio means. Appealing to only two senses obviously puts the average advertiser at a disadvantage. But it’s difficult for most brands to even attempt to come up with a way to appeal to the other senses.

Difficult, but not impossible. Businesses have attempted multisensory marketing approaches. Some are successful (or at least cool), while others are… well… just plain weird.

I’m compiled a list of a few multisensory marketing strategies – the cool, the stupid, and the creepy.

Cool: Earlier this month, a company called Grasshopper developed a clever rebranding plan by taking its new name literally. The virtual switchboard and voice mail provider sent out packages of chocolate covered grasshoppers to their chosen top 5,000 influential marketers. The lumpy packages had an attached tag with a link to a video explaining the marketing campaign. This idea quickly turned into a viral marketing success, as it was all over Twitter and Facebook in a matter of days. (The only thing more disgusting than eating grasshoppers is the OCD Twitter habit the top 5,000 marketers share.)

Read more about this campaign here.

Creepy: Brotherhood Bank, based in Kansas City, Kansas, states on their website that “handshakes, smiles, and warm greetings are liberally distributed at all our facilities.” And they mean it. Workers must shake the hand of all customers entering the building. However, Marketing Director Steve Hale says, most of the better-known customers get a warm hug from their banker. He proudly claims the bank is “built on touch”.

That’s just weird. Who goes to the bank to get hugged? And since when are bankers considered even remotely nice people? I’m pretty sure Deal or No Deal forever crushed that dream. Hypochondria aside, even Howie would never touch the banker.

Stupid: Last year, Lee Myung-bak, President of South Korea, decided to use a department store trick and in his campaign strategy. A perfume called “Great Korea” was developed especially for his run for president. The scent was supposed to represent feelings of hope, victory, and passion. The perfume was secretly sprayed at public gatherings, and was then sprayed again at the polling booths to trigger the voters’ memory.

The political world should refrain from stealing ideas from Abercrombie and Fitch. If we’re not careful, soon we’ll be displaying wall-sized photos of half-naked politicians at rallies.

And though I find it difficult to believe the tactic was actually successful, it does help me rationalize Obama’s victory. I’m assuming his perfume was of a similar make, and inspired feelings of hope, change, and stupidity.

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Delta really wants me to keep flying Southwest...

I don't really want to be a hater but I am left with few options. I was on a Delta flight about a month ago and left my iPod in the pocket on the seat in front of me. Ok, completely my fault and I take full blame. As I am in baggage claim I realize my mistake and ask a Delta agent to help. She is somewhat friendly and proceeds to go back on the plane to look for it. No luck, it is gone.

So while waiting for my bags I call Delta to report it as missing in the hopes someone turns it in. When I get home I go online and report it as well. I then get on Twitter, find @deltaairlines and tweet them several times.

A week goes by with no response...on any communications medium.

So I call and email again.

Three weeks go by, then I get this...

Dear Mr. Faulkner,

Thank you for contacting us through delta.com. We are sorry for the delay in responding to your message. (hey, if you are going to be on Twitter then BE available on Twitter. See @southwestair on how it is done right)

Unchecked articles that are turned in to Delta are held in our Lost & Found office for a period of time, awaiting owner identification. At the end of that time, they are salvaged and we are unable to retrieve them. Therefore, we would no longer have your property in our possession. (so you take almost a month to get back to me to tell me how to reclaim but THEN tell me it is too late to claim????)

Thank you for writing. We appreciate your selection of Delta and look forward to serving you whenever your plans call for air travel. (no sweat, I will fly Delta again when I absolutely positively have no choice)
Sincerely,

Aaryn ------ (I blocked the last name as I don't want to smear an individual who just happens to work for an airline with crappy customer service)
Claims Manager
Central Baggage Service

To whom it may concern at Delta - I look forward to driving an hour and a half to a different airport just so I can fly Southwest. I am going to be doing at least 40 more round trips this year so I will let you do the math on that and figure out what good customer service really costs.

Sincerely,

Chris Faulkner

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