Delta really wants me to keep flying Southwest...

I don't really want to be a hater but I am left with few options. I was on a Delta flight about a month ago and left my iPod in the pocket on the seat in front of me. Ok, completely my fault and I take full blame. As I am in baggage claim I realize my mistake and ask a Delta agent to help. She is somewhat friendly and proceeds to go back on the plane to look for it. No luck, it is gone.

So while waiting for my bags I call Delta to report it as missing in the hopes someone turns it in. When I get home I go online and report it as well. I then get on Twitter, find @deltaairlines and tweet them several times.

A week goes by with no response...on any communications medium.

So I call and email again.

Three weeks go by, then I get this...

Dear Mr. Faulkner,

Thank you for contacting us through delta.com. We are sorry for the delay in responding to your message. (hey, if you are going to be on Twitter then BE available on Twitter. See @southwestair on how it is done right)

Unchecked articles that are turned in to Delta are held in our Lost & Found office for a period of time, awaiting owner identification. At the end of that time, they are salvaged and we are unable to retrieve them. Therefore, we would no longer have your property in our possession. (so you take almost a month to get back to me to tell me how to reclaim but THEN tell me it is too late to claim????)

Thank you for writing. We appreciate your selection of Delta and look forward to serving you whenever your plans call for air travel. (no sweat, I will fly Delta again when I absolutely positively have no choice)
Sincerely,

Aaryn ------ (I blocked the last name as I don't want to smear an individual who just happens to work for an airline with crappy customer service)
Claims Manager
Central Baggage Service

To whom it may concern at Delta - I look forward to driving an hour and a half to a different airport just so I can fly Southwest. I am going to be doing at least 40 more round trips this year so I will let you do the math on that and figure out what good customer service really costs.

Sincerely,

Chris Faulkner